The Service

How We Work: Your Automation, Step by Step

Description of the Service Workflow

Here is a detailed description of how a typical RPA service is carried out, focusing on the steps involving the client:

  • 1. Initial Contact and Requirements Analysis:

    • Initial Discussion: The client contacts us to express their needs and the problems they would like to solve with automation.
    • Process Analysis: One of our experts analyzes the client’s business processes, identifying manual and repetitive activities that could be automated with RPA.
    • Goal Definition: Together with the client, we define the specific goals to be achieved through RPA implementation, such as reducing costs, increasing productivity, or improving data quality.


  • 2. Solution Design:

    • Process Mapping: We create a detailed map of the processes to be automated, identifying interaction points with various systems and applications.
    • Technology Selection: We select the RPA platform best suited to the client’s needs, considering factors such as process complexity, budget, and integration with existing systems.
    • Prototype Development: We create an RPA robot prototype to demonstrate how the solution will work and gather client feedback.


  • 3. Quotation and Proposal:

    • Quotation Preparation: Based on process analysis and solution design, we prepare a detailed quotation, including costs, delivery times, and expected benefits.
    • Proposal Presentation: We present our proposal to the client, clearly explaining the **benefits of RPA** and answering any questions.


  • 4. Implementation:

    • Robot Configuration: We configure the RPA robot according to the project specifications, defining the actions to be performed, system interactions, and exception handling.
    • Testing and Validation: We thoroughly test the robot in a trial environment to ensure it functions correctly and meets the **set objectives**.
    • Deployment: We deploy the robot in the client’s production environment, integrating it with existing systems.


  • 5. Support and Maintenance:

    • Training: We provide the client’s staff with the necessary training to use and manage the RPA robot.
    • Post-Sales Support: We offer ongoing support to ensure the robot functions properly and address any issues.
    • Performance Monitoring: We constantly monitor the robot’s **performance** and make necessary adjustments to optimize processes.


  • 6. Optimization and Development:

    • Results Analysis: We assess the results achieved with RPA implementation, comparing them to the **initial goals**.
    • Optimization: We make the necessary changes to further improve the **robot’s performance** and process efficiency.
    • Development of New Automations: We identify new automation opportunities and develop additional robots to expand the use of RPA within the client’s company.